Delivery and Postage Policy

We use Royal Mail and Parcel Force for our deliveries.  We have tried many other couriers whom have often lost parcels and cannot be relied upon. At busy times your parcel may take an extra few days for them to deliver, but we do know it will get there. 

We send all orders through Royal Mail 2nd class delivery at a charge of £3 to customers, (we pay the set rate of £3.99 charged by Royal mail) for parcels with a sweets total weight of 1.8kg.  Larger parcels had previously been sent through a courier, however due to ongoing reliabilty issues we have made the decision to use Royal Mail Medium post at a charge of £6 to customers, (a cost of £8.79 to ourselves) It would be great to be able to offer free postage - we understand that, however, we have very low prices so this is not something we are able to do, but we will continue to try to contribute as much as possible to the postage and not pass all of it on to customers.  We send parcels out as soon as we are physically able - be that due to the shop not being manned on closed days of Sunday or Monday due to being closed, or as we are waiting on a stock delivery, but it will always be within 3-5 days.  If there is any problems with stock we will contact you as soon as we know.

Whilst we may need to allow a few extra days for delivery to be made we do follow Royal Mail guidelines if a parcel is lost or does not arrive at all.  The guidelines for the 2nd Class mail used is;

If the item hasn’t been delivered by the due date plus 10 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)

In the instance of a parcel being officially recognised as lost we will replace the items or issue a full refund whilst we make the claim with Royal Mail.  We cannot replace items before a parcel has been officially declared lost.

All international parcels are sent at the risk of the customer, we carry no responsibility for lost items going across borders through International Customs, and will highlight this to the customer at the time of ordering.

All International parcels are sent at the risk of the sending customer.