Delivery and Postage Policy
We use Royal Mail and Parcel Force for our deliveries. Royal Mail during current Covid affected times has issued the following statement upon its website;
During these unprecedented times, we [Royal Mail] continue to work hard to collect, process and deliver the UK’s mail. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding.
We send all orders through Royal Mail 2nd class delivery at a charge of £2.50 to customers, (we pay the set rate of £3.10 charged by Royal mail) for parcels with a sweets total weight of 1.8kg. Larger parcels had previously been sent through a courier, however due to ongoing reliabilty issues we have made the decision to use Royal Mail Medium post at a charge of £6 to customers, (a cost of £8.79 to ourselves) It would be great to be able to offer free postage - we understand that, however, we have very low prices so this is not something we are able to do, but we will continue to try to contribute as much as possible to the postage and not pass all of it on to customers.
Whilst we may need to allow a few extra days for delivery to be made we do follow Royal Mail guidelines if a parcel is lost or does not arrive at all. The guidelines for the 2nd Class mail used is;
If the item hasn’t been delivered by the due date plus 10 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)
In the instance of a parcel being officially recognised as lost we will replace the items or issue a full refund whilst we make the claim with Royal Mail. We cannot replace items before a parcel has been officially declared lost.
All international parcels are sent at the risk of the customer, we carry no responsibility for lost items going across borders through International Customs, and will highlight this to the customer at the time of ordering.
All International parcels are sent at the risk of the sending customer.