Delivery and Postage Policy updated 09/2026

We use Royal Mail and Parcel Force for our deliveries.  We have tried many other couriers whom have often lost parcels and cannot be relied upon. At busy times your parcel may take an extra few days for them to deliver, but we do know it will get there. 

We used to send all our postage out at £3 up to 1.8kgs.  Unfortunately as postage as gone up 90% in the last few years it is now necessary for us to split the postage rates. 

All orders up to 500gms (0.5kgs) will go out Second Class.

Orders from 500gms to 1.8kgs will continue to go out First Class.

For us to send each parcel in these weight brackets now cost us over £5 per parcel, an amount that often leaves us with a significant loss when the parcels amounts are small.

I desperately do not want to increase the prices of our sweets therefore must be more realistic with our postage charges.

It would be great to be able to offer free postage - we understand that, however, we have very low prices so this is not something we are able to do, but we will continue to try to contribute as much as possible to the postage and not pass all of it on to customers.  We send parcels out as soon as we are physically able - be that due to the shop not being manned on closed days of Sunday or Mondays, or as we are waiting on a stock delivery, but it will always be within 3-5 days.  If there is any problems with stock we will contact you as soon as we know.

Whilst we may need to allow a few extra days for delivery to be made we do follow Royal Mail guidelines if a parcel is lost or does not arrive at all.  The guidelines for the 2nd Class mail used is;

If the item hasn’t been delivered by the due date plus 10 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.)

In the instance of a parcel being officially recognised as lost we will replace the items or issue a full refund whilst we make the claim with Royal Mail.  We cannot replace items before a parcel has been officially declared lost.