We now send our parcels First Class Royal Mail. During the strike action over Christmas we did send parcels Royal Mail 24 hours with tracking. Royal Mail have now increased their pricing and therefore we have switched to First Class post as we again try to avoid increasing prices for customers.

The Star Rock Shop is a wee independent shop in the East of Scotland.  All products are hand packed and shipped from the shop.  As part of our recycling processes we try to reuse any packaging received in deliveries to the shop. Therefore one order may contain paper filling, another air cushions and bubble wrap. For more about our recycling principles find the link in the site footer.

It may be that the products ordered are made in the the shop and to fulfil your order a fresh batch or two is needed.  For each flavour of rock it takes 1.5 hours to boil, roll, shape then set the rock.  Due to the standing process of the tablet it takes a minimum 24 hours to make a slab. We also have over 300 jars of sweets which are picked and packed only as we receive the order. Why am I telling you this - we ask that you allow 5 working days for us to process your order and pop it in the post safely packaged.

We normally send all orders through Royal Mail 2nd class delivery at a charge of £2.50 to customers, but have increased this slightly to £3 to accomodate 24 hour tracking, (we pay the greater set rate charged by Royal mail) for parcels with a sweets total weight up to 1.8kg.  Larger parcels had previously been sent through a courier, however due to ongoing reliabilty issues we have made the decision to use Royal Mail Medium post at a charge of £6 to customers, (a cost of £8.79 to ourselves) It would be great to be able to offer free postage - we understand that, however, we have very low prices so this is not something we are able to do, but we will continue to try to contribute as much as possible to the postage and not pass all of it on to customers. For further details of our policies please read Postage and Delivery terms